Thoughts on Fatherhood

Fatherless families have an unfortunate association with poverty and homelessness. Although an uncomfortable reality, popular culture tells us that poor or homeless families are not as likely to remain intact (i.e. all young children with two parents). The stereotype of the deadbeat dad permeates our understanding of the reality homeless children experience. A good portion of the Haven’s guests are single men, as in unaccompanied. The “single” does not necessarily mean they are unmarried. Many Haven guests are parents, even if their children are not, physically, in their daily lives. But just because their children are not with them at the Haven, in Charlottesville, or even Virginia, does not mean those children are not constant realities in their lives and minds.

Fatherhood is a curious topic at the Haven. We see new fathers made every month, as young men discover they have a baby on the way, and we hear stories of children left behind in another town or another life. A few recent conversations have made me think that the longing of fathers to be beloved by their children is an insatiable need that only intensifies with absence.

The warm, summer months are good for traveling and living outdoors, and the Haven has seen an upswing in the number of travelers visiting with us. The transient population is far smaller than the familiar faces of Charlottesville’s homeless I have come to know. Travelers are usually young, probably not too far from my own age, many speaking of journeying across the country to disappear. Others are eager to get home.

One of these new summer faces was R, who arrived at the Haven with his travel companion hoping to get directions and bus fare to the Social Security Administration Veteran Affairs Regional Office where he could fill out paperwork to get his veteran ID card and sign up for veterans benefits. When I thanked him for his service, he started to cry. R rolled up his sleeves to show me two matching tattoos on each forearm with the names of his children inked in newsletter script. R explained that in New Mexico, earlier this summer, someone mugged him on the road and stole his new backpack containing his laptop and most of his money. He said,

“I could have gone after him. I could have fought back. I had an eight inch Army knife with me, but I knew I couldn’t do that – couldn’t risk being in trouble, even for self defense. I need to get back to my kids in Oregon and I can’t do that locked up. I have to get my benefits, get a job, make some money that I can send back to them so they know how much I love them and that I’m not a dead beat like those other guys. You know, their mom and me, we just didn’t get along. It’s not their fault.”

Another man in his thirties, an artist, told me his whole summer plan revolved around getting back to Waynesboro to be close to his three young kids. The only reason he was in Charlottesville, thirty minutes away from home, was because his job at a construction company paid so well during the summer rush. A phone the call the night before our conversation had cut his construction plans short; an eight year old boy asking his dad not to miss his upcoming baseball game was the linchpin that convinced this particular guest that working three 14-hour days a week in Charlottesville with a weekly commute was better than working five 8-hour days and no kids. Yet another young man, M, told me his daughter’s mother got a court order against him after M threatened the new boyfriend in her life. M said he was infuriated that another guy was “pretending to be [his] daughter’s dad.” A few minutes later, M called me over to the computer to show me pictures of his daughter playing with stuffed animals. Given that M admitted that he has a violent history, maybe the mother’s protective order wasn’t completely unwarranted. But the only time I saw him smile was when I asked him about his daughter, and the eyes with the teardrop tattoos crinkled with delight.

There is an immense, perhaps desperate desire to prove their love as fathers, either with monetary support or by lashing out at others they fear will take their place. These men are heartbroken with love over separation from their children. There is, of course, the foil father figure to these anecdotes. There is the father who owes $125,000 in back child support for eight unpaid years and five children, or the one who leaves town upon discovering his girlfriend is pregnant. So, what does “family,” or at least caring for one’s children, mean in this variable context? In Shane Claiborne’s immensely exciting book, Irresistible Revolution, he calls upon Christians to construct family in the way Jesus did, by leaving behind societal and familial attachments as a demonstration of the willingness to craft a new community. Claiborne quotes Mark 10:29-31:

‘Truly I tell you,’ Jesus replied, ‘no one who has left home or brothers or sisters or mother or father or children or fields for me and the gospel will fail to receive a hundred times as much in this present age: homes, brothers, sisters, mothers, children and fields—along with persecutions—and in the age to come eternal life….And there is also an omission from the second list: fathers. As we are reborn, we leave our biological families. Now we have sisters and brothers and mothers all over the world. And yet the omission of fathers is consistent with Christ’s teacher in Matthew that we should call no one father but God (23:9). In an age in which fathers were seen as the lifeline of the family, the seemingly indispensable authority and providential centerpiece, this statement is God’s final triumph over patriarchy (174-5).

I always prefer to think that Jesus didn’t command his disciples to totally renounce and sever bonds with their families at home (though in a world without Skype and email, it would have been challenging to stay in touch!), but rather expand their notions of immediate family to include essentially the whole world. In another chapter, Claiborne writes, “Rebirth is about being adopted into a new family—without borders. With new eyes, we can see that our family is both local and global, including but transcending biology, tribe, or nationality, a renewed vision of the kin-dom of God” (200). I think this is the key to sustaining familial bonds across time and distance. For some guests, the Haven is their family. For others, friends made on the streets become dear brothers and sisters. The Haven family invites anyone to be a member; it doesn’t matter if they have another, biological family far away or if all they know are brothers and sisters from the Charlottesville streets. In a theological sense, we are all loved by the same Father, making us part of the same family. Claiborne writes, “we are made in the image of a God who is community, a plurality of oneness” (134). Fatherhood may be an imminent concern for some male guests, or it may be only a memory of a distant relationship, something absent from their daily vocabulary. In God’s plurality–His life in every man and child—fathers, sons, and daughters are still connected.

Shane Claiborne is all about relationality, and the radical togetherness and interdependence required of a justly Christian community.[i] Fathers separated from their children by unhappy choice or circumstance may use the Haven as a place to express grief and to cry out for forgiveness. With their explanations of why they had to leave and reiterations that they are “not that kind of deadbeat dad,” they ask the listener to affirm that they themselves are not unlovable. Other fathers may use the Haven as a place to create new family that knows nothing of the old. We are all looking for a home. We are all sons and daughters of the same community, united by kinship that may seem accidental. Truly, it is not.

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[i] I found Claiborne’s book, Irresistible Revolution, particularly inspirational in its unexpected coalescence of the work done by all the summer PLT interns. Reilly’s work at the Rutba House in Durham, North Carolina and Kate’s partnership with the Catholic Worker Movement in England contribute to two specific initiatives happily discussed by Claiborne.

Reconciled Space

When Tom Shadyac purchased the Haven’s building in 2007 for $2.15 million, the building was just like any other traditional, Southern church. Formerly known as the First Street Church, the historic church building was renovated and transformed into a new kind of community-gathering site for TJACH (Thomas Jefferson Area Coalition for the Homeless) and its clients. Like many downtown Charlottesville buildings, the old First Street Church building has lived through many political and social ages. The current building is recorded to have been built in 1920 (City Records), but one Haven guest I spoke with said his grandparents attended the church during early Reconstruction. The guest, Mr. B., spoke of his own childhood attending the church, where he recalled being frightened by the “spitting and yelling of brimstone and Hell,” but how the non-denominational church taught him to take religion seriously. That congregation relocated to a building in Keswick, a rural hamlet six miles from Charlottesville and known for its vineyard and idyllic farms.

As a double major in Religious Studies and Art History, I am constantly fascinated by how the architectural and visual shape of the space we inhabit informs how we feel and what we believe. Even following extensive renovation after TJACH’s acquisition, the space of the Haven resonates slightly out of tune between its original, liturgical context and its modern purpose. The Sanctuary is used by the Haven as a place of quiet contemplation and relief from the hubbub of the Day Haven. Community groups can also rent out the space for weddings, concerts, and events. It is a place where many voices join together in silence and in discussion. The interior space is exquisitely lovely, covered in stained glass windows and stately pews. The balcony in the back of the Sanctuary has an unspoken history; this is where the African American congregants sat during services.

The small staircase leading up to the Haven’s sanctuary balcony seating.

 

The upper deck is accessible only by a very narrow staircase on the right hand of the foyer. Worshippers using the staircase to get to their seats would not have even entered the main space of the sanctuary or touched a pew. The relegation to this secondary space denied tactile access to the sanctified space. Congregants seated in the rear balcony have a great view of the rafters, but could not easily access the altar or choir. People sitting behind and above the congregation seated on the ground level would have been intentionally out of eyeshot. Today, the balcony is only used for roof access and to hang decorations. Events or gatherings held in the sanctuary have one seating option: all people together. In its contemporary use, the Haven’s sanctuary has been more than integrated; it has become a reconciled space. Once a mark of social hierarchy, the building now architecturally expresses the constant effort of restoring hope and the reconciliation of the invisible with the public. In its current state, the Haven’s public gathering space is just a more perfect expression of the wholeness innate in beloved community.

View from the balcony seating. The hung images are part of an ongoing photography festival in Charlottesville.

View from the balcony seating. The hung images are part of an ongoing photography festival in Charlottesville.

When the building was renovated in 2007, a four-story annex was added to house service-provider and Haven staff offices. This architectural update purposefully expounded upon the Haven’s collaborative atmosphere and made philosophy of community concrete in its bricks. The upstairs office room, where Haven staff call home base, is one open room surrounded with windows with vista views of Charlottesville proper. Each staff person has his or her own desk (until a certain summer intern needs to borrow a table) in this communal room. The openness facilitates pithy conversation, musical and intellectual musings, and presents the staff as a unified team to anyone who walks up the stairs looking for guidance. The redesigned spaces of the Haven’s building embody a healthy “confluence of optimisms,” a phrase Charles Marsh borrows from John Howard Yoder in his explanation of Martin Luther King Jr.’s formation of beloved community in the segregated American South (49).[i] MLK’s “confluence of optimisms” is the fortuitous meetings of the “kingdom of God…[and] the American dream,” and the aims of the Haven are not too different (49). All who visit and work with the Haven pursues the restoration of hope in self-sufficiency, wholeness and economic stability.

Unity is a happy byproduct, if not crucial element, of beloved community. By creating an open space, both physically and in philosophy, the Haven creates space for healing and resolution. By transforming the old First Street Church building into a community center, the Haven fosters an experiential and potent vitality Marsh describes in Clarence Jordan’s theology. An open workspace for staff and a purposefully integrated sanctuary space invites “experiences that are often more formative than participation in the sacraments” (59).

One of the main beneficial elements of maintaining an open and unified space is a suppression of latent violence. The Haven is a low-barrier shelter, meaning anyone in any (non-violent) state is able to walk in off the street in search of respite and support. Guests are not required to navigate a screening process or pass through metal detectors. Instead of imposing limits and strict guidelines to receive care, guests and staff voluntarily maintain an atmosphere of mutuality and trust. In a historic parallel, Marsh illustrates King’s developing sense of place for coercion in enacting political and social reform. Niebuhr, who argued, “coercion was a practical necessity in view of the collective selfishness of groups” became untenable with King’s later tendencies to change by example and nonviolent guidance (26). MLK felt the stirrings of nonviolent necessity when his parsonage was bombed in January of 1956. MLK calmed the tense crowd with a call to forgiveness and patience, urging his supporters not to resort to retaliation, but continue to extend hands of peace and friendship: King said, “The spirit of God was in our hearts, and the night that seemed destined to end in unleashed chaos came to a close in a majestic group demonstration of nonviolence” (38). As a low barrier shelter, the possibility for unleashed chaos is not absent from the Haven. However, the visiting crowds of guests and volunteers are committed to peace and coexistence. The thoughtfully-designed open spaces of the Day Haven, the unfettered access to staff, a beautiful sanctuary welcome to all, and a collaborative workspace produce a sense of architectural wholeness and a clear invitation for the formation of peaceful community.

“While the church as a worshipping community exists for the specific purpose of confessing, proclaiming and worshipping Jesus Christ as Lord, the beloved community quietly moves from its historical origins into new and unexpected shapes of communion and solidarity” (208). Marsh refers to the abstract church, but I believe this statement applies to one tangible church architecturally converted into a space for collaboration and radical unity on the corner of First and Market.


[i] Charles Marsh, The Beloved Community: How Faith Shapes Social Justice from the Civil Rights Movement to Today. New York: Basic Books, 2005.

Calming Song

As a lover of music and a firm believer in music’s ability to unite and inspire, I write about it quite a bit. For me, music braids a perfume of the divine into my everyday. Everyday life at The Haven is not exactly “easy.” Days can be crisis-filled, emotionally draining, or busy with mitigating conflict and unease. Yet, among these tremulous hours, joy is born in our community. This week I witnessed something extraordinary in the sanctuary.  The transcendent moment I witnessed was a blessing of memory—a reminder that among human hardship there are constant moments of human brilliance.

The Haven sanctuary is usually empty in the afternoon, after sleepy morning-dwellers leave and business for the day picks up around the building. I heard music playing from the office space on the fourth floor, and went down to investigate the sounds coming from the sanctuary. It was a young man in a red t-shirt and black basketball shorts playing the piano. Slightly out of tune, the piano still produces equal amounts of melancholy and joyful tunes. He had taken off one shoe to better use the pedals. The young man was playing a very passionate piece full of chromatic chord progressions and rising crescendos. Fascinated, I sat quietly in the back of the sanctuary and listened to him play, enjoying the late afternoon light filtering through the stained glass windows.

The Haven sanctuary is used for public concerts, like this performance by The Nettles. As I have learned, it can also be a space for personal creation.

At the end of the song, I gently applauded and he turned around, startled: “Geez, where did you come from?” He bolted from the piano bench towards the water fountain, but returned to introduce himself as “S.” Another guest, Mr. F., came up the stairs and asked S. to keep playing. The two of us returned to the pews and respectfully took our front row seats next to the piano. At a close vantage point, I realized with incredulity, that S. was playing only with the three middle fingers of each hand. He had clearly taught himself to play, as no piano teacher would allow a student to play with only six fingers. It became clear that he had also written the song. After the second rendition, S. launched into a rapid fire pace explanation of where the song came from. He explained that he had needed to teach himself to play the piano in order to finish composing a song begun with a good friend, who had passed away last year. S. needed to finish writing the song in honor of this friend.

S. had the unmistakable air of someone with an intellectual disability. The pace of his speech was nearly unintelligible, and it was impossible to make eye contact. I’m not sure S. knew how much he had impressed me with his performance. All day, I raved about this young man’s seemingly genius ability to teach himself a new instrument merely to compose with it. The apparent barrier of an intellectual disability was not a barrier at all, but an obvious revelation of God’s mysterious presence in every day’s reality.

In a parable on handing over a fugitive to the enemy Henri Nouwen quotes: “But don’t you know that you have handed over the Messiah?” “How could I know?” the minister replied anxiously. Then the angel said: “If, instead of reading your Bible, you had visited this young man just once and looked into his eyes, you would have known” (The Wounded Healer, 26). Nouwen’s reflective, instructive book adamantly teaches that it is impossible to know the secrets of another person’s life until you slow down and concentrate on creating individual relationships. It should not be a mystery that every human life is complex and surprising, but it can be easy to lose track of that micro scale when facing such a sweeping issue as homelessness. It is all too easy to concentrate on the policies, the reform, and the operating life of the Haven. Even on the main floor in the Day Haven space, days can fall into a routine of familiar faces and familiar needs. This experience with S. has taught me to remain open to the miracles of human life happening every day.

Henri Nouwen also writes, “the God within can not only be a source of a new creative life but also the source of a chaotic confusion” (37). I cannot claim to know the intricacies of S.’s mind, but the crafted music he produces seem to indicate a wrestling of a confusing reality into a creative offering. He said he wrote the piece to preserve the legacy of a friend and mentor. I can only imagine the depth of the bond and friendship that inspired S. to learn an entirely new instrument in order to process and honor his friend’s life and death. Life among the poor does not mean a poverty of love and hope. S. was not playing for an audience; he was playing for himself. The contemplative ability of music to quiet the soul and comfort in times of loss was apparent and strikingly glorious. Within the Haven’s bustling world, a young soul creates his own space of calm.

In his guidance on becoming a contemplative leader, Nouwen asks the future Christian leader to “look for signs of hope and promise in the situation in which he finds himself” (45). There is hope in the boy playing his passionate, fervent music. In every individual life, there is revelation of wonder and peace.

“White Girl on the Job”

On one hand, life at the Haven proves that poverty does not discriminate. People in need come from all walks of life, ages, religions and colors. That said, about sixty-five percent of the Haven’s guests are African-American–a majority. Recently, a UVA friend asked me “what it feels like to be the only white girl at my job.” Quite taken aback, I had to explain that not only was this assumption untrue, but it suggested that I am a racial outsider to the community I serve. His comment revealed that many of my UVA peers assume poverty in Charlottesville to be a “black problem,” exclusively affecting one population to the point of rendering me, a white volunteer, totally isolated in the building.

camillehavendeskThe idea that poverty could be simplified into a racial group issue is unfortunately not unique to my misinformed friend. Interestingly, this idea conflicts with the not-uncommon belief that people in poverty can and should “pull themselves up by their bootstraps” to improve their living situations. In their study, Divided by Faith: Evangelical Religion and the Problem of Race in America, Michael Emerson and Christian Smith identify this individualistic responsibility as an inheritance of a capitalist economy and, in the religiously political sense, a belief in personal accountability for salvation. The erroneous assumption then is that the inability to own personal accountability just “happens” to disproportionately affect African Americans in the Charlottesville community. Emerson and Smith confront some of the questions of race and poverty I face as a student ambassador between the Haven and the UVA community. For example, why isn’t systematic discrimination addressed for what it is, instead of denying a racialized America? How might faith be used as a catalyst for racial reconciliation?

An interview conducted by Emerson and Smith with Curtiss DeYoung particularly struck me. DeYoung, a white man, attended seminary at Howard University, a historically black university in Washington, DC, preached in an all- black congregation in Harlem, New York, and worked in a shelter for runaway youth in Times Square. DeYoung recounts, “I was completely out of my comfort zone the whole time in New York. I said to myself, I need a least an hour or two of comfort. I thought I could find a congregation of my own denomination, and there I would find people like me” (61). I identify with DeYoung. As a fair skinned, blonde college student, I am a poster child for the university world, and not the community with which many Haven guests are comfortable. As I mentioned in a previous post, I believe the novelty of my newness among the staff has shielded me from any outright negativity. The Haven is wholly a supportive and safe space, and significant conflict between staff and guests is uncommon. On the occasion that tensions bubble over and there is an issue, one of the white staff members involved in the conflict will inevitably be called a racist. It is an easy insult, because it immediately distances the two conflicting parties and aims to invalidate any genuine empathy. I do not think that anyone at the Haven is under the impression that racialized society does not exist. Working at the Haven has forced me to admit that our world is not colorblind. One of the most challenging things for me has been to realize that a barrier exists between many of the Haven guests and me, a barrier that I would rather not admit to. However, race isn’t really something that is talked about a lot inside the Haven. Among the staff, discussions on discrimination pertain to issues affecting all groups, such as substance abuse or criminal history.

The complex reality of race in Charlottesville is something I am confronted with more in conversation outside of work hours. Through casual conversation, I find that many of my university peers understand discrimination as an urban, downtown issue separate from our college world. Even when meaning to erase poverty and reconstruct discrimination, it is easier to pretend these systems of inequality do not exist in our own neighborhood. America’s complex history of race relations belies this societal dilemma. Emerson and Smith write, “the early white abolitionists opposed slavery but not racializaion. They were uncomfortable with these strange Africans, and, to put it bluntly, wished them to go away” (29). This nineteenth century attitude is not too different today. People want to erase poverty, but not welcome the impoverished onto their own block. One of Emerson and Smith’s conclusions is that the majority of their study subjects (white evangelical Americans) are willing to consider their congregations and neighborhoods open to integration and support creating personal relationships with members of another race, but resist any initiative that requires impetus on their end. They accept further movement towards inclusive community as appropriate and desirable, but do not wish to do any of the moving. For example, Emerson and Smith do not cite any instances in which a white interviewee said they would prefer to move to a more integrated part of town. UVA students rarely live east of 13th Street NW, lest the interactions with “townies” become too frequent.

Martin Luther King, Jr. famously stated that the most segregated hour of American life was Sunday morning at 11am. If one believes, as I do, that faith can be a unifying force, the faithful community must advocate not only for equality and acceptance, but unity. There is a significant distinction between equality and unity. In my anecdotal existence, awareness about discrimination is framed as a need for acceptance, tolerance, and equality between all people. Not often (or never) has it been framed as, “what can you do to actively diversify and unify your community?” Ideally, Emerson and Smith write, diverse community carries the pragmatic function of “expos[ing] whites, typically unable to understand or see the depths of racialized society, to a United States seen through the eyes of those experiencing its injustices” (55). Everyday at the Haven, I am getting a full force of education thrown in my face. Everyday carries a unique realization that some part of my life I thought was universal in fact varies for others. The Haven is a unique nucleus where a diverse Charlottesville is unified under an umbrella of need.

In unifying our community, I continue to believe that we cannot deny the self-selection of our social environments. My former professor, Dr. Valerie Cooper, taught her students, “We tend to be drawn to people who look like us when facing big issues like determination of faith or support through hardship.” However, poverty is not exclusive to any one denomination, any one community, or any one race. It is a human issue that must be faced with visions of unity and mutuality, not as a responsibility for one slice of humanity to bear. I am grateful to the many writers, thinkers, and scholars that instill a solid optimism for a deconstruction of racialized America. Emerson and Smith conclude their book with a call for evangelicals (and really, all Christians) to embrace both the creation of individual relationships and the condemnation of debilitating social structures as major actions to deconstruct racism in America.

Faith has a deep power to inspire action and hope. From the abolitionist movement to the Civil Rights era, religious faith and social movement have been inextricably linked, attesting to the power of faith to demand and realize change. Scripture like Galatians 3:26-29, Acts 2, 1 Corinthians 12:7 and Romans 2:9-11 make it easy to argue for biblical equality among all people. It is not difficult to make the case for increased unity among all people, with the accompanying acknowledgment that we are all responsible for the wellbeing of our brothers and sisters. There must be more than a simple call to action to alleviate pockets of poverty across town. Working in a very diverse climate of the Haven has been the greatest way for me to confront fallacies on racial poverty and to actively engage (if only at an individual level) in unifying the privileged college bubble with the sphere of Charlottesville. I anxiously await the day when no one will think to call me the “white girl on the job” or identify housing insecurity as a problem inherent in the African-American population, but refer to each neighbor as Brother and Sister.

The Great Potential of Youth by Reilly O’Hara

Bull City LeadersLived Theology Intern, Reilly O’Hara, a double-major in Religious Studies and Foreign Affairs, is spending his summer in the Walltown neighborhood of Durham, NC with the School for Conversion and Urban Hope. In this post, he chronicles the job-skills performed by 6th and 7th graders demonstrating their potential, and the potential of all of us, to participate in changing the world.

Cultivating Trust

I came into work today with a sprained ankle and a limp. At The Haven, several guests suffer from chronic leg or back conditions that produce a limp. Two men sport broken bones. This week, I entered the canon of visible injury, provoking a handful of bemused comments: “Girl, who’d you kick this time?” or “We should get matching canes.” Joking aside, I have never had more doors held, chairs fetched, or heavy boxes carried for me than today by Haven guests. While the gestures are kind and make me feel accepted, I feel this also indicates that I am still somewhat of a novelty newcomer. Almost halfway into my summer work, I still float somewhere between semi-anonymous college volunteer and respected staff member. A regular guest, who I’ll call Mr. M., remarked, “They made you come in even with a messed up foot? I guess you don’t like to miss much.” In my mind, this suggested that I am entering the realm of a dependable presence, which, to me, is a major affirmation. Without making coming to work with a hurt ankle a bubblegum martyrdom, vocalized appreciation at my basic presence delights me. After five weeks at the Haven, a new sense of trust is being built.

Now a more familiar face, some of the regular guests have begun to reach out to me. Some suggestions of growing relationships are subtle: a returned “good morning” or head nod where before there was only silence or blank stares, or guests remembering my name for the first time. These small gestures are extremely heartwarming. The big gestures are slightly startling: a mostly disinterested teenage girl greeting me with a wave and a “hey beautiful!” from the window, or an around-the-shoulders hug from another female guest.

Last week, I completed my first solo intake interview, in which a Haven staff member sits down with a new guest to assess their service needs. The man I did the intake for trusted me with the secret ups and downs of his past, his personal dreams, and even his social security number. It is amazing how much people open up to you about their darkest secrets when they think you have the answers. I don’t. I just have a pen and a piece of paper. The powerful trust woven into the intake process reminded me of a confessional: lay all your cards on the table with a stranger in the hopes that they might be able to fix something, or everything.

When most of the Haven staff was occupied with attending a board meeting, they trusted me to open the building and take responsibility for an afternoon desk shift. As the most

As temporary Person In Charge, I was responsible for maintaining the security of these personal storage bins.

As temporary Person In Charge, I was responsible for maintaining the security of these personal storage bins.

junior member of the staff , it was a bit odd to jump up to a major leadership role, even if just for the afternoon. Luckily, there were no catastrophic emergencies, and it was business as usual at the front desk. During my two-hour shift as The One In Charge, I reflected on what it meant to be seen as the primary point of contact for guest needs. Although it was a fairly quiet shift, guests approaching the desk to ask for help in contacting the Social Security office, fast tracking their re-housing applications, or young mothers asking for daycare assistance we couldn’t offer had me thinking, “Camille, you better know what you’re talking about.” Just holding the key to the front door produced a new level of trust in my ability to be of valuable assistance.

One of the best pieces of advice about cultivating trust that I have received so far has been from a service provider with office space in our building:  don’t filibuster. In working with the homeless and vulnerable populations, he said, you must be as direct as possible. “Young lady,” he said, “either you say ‘yes’ or you say ‘no’. Even if it’s not the answer they want to hear, you will be respected.” In the social service world of complicated answers and red tape, direct answers are a relief from the uncertainties of life on the margins. Part of the responsibility of temporarily being The One In Charge is telling adults that no, I don’t have an answer, or no, your iPod speakers cannot be played inside. Frankly, owning that level of direct authority is difficult for me. As a young college student, I struggle not to feel self-conscious of my youth and relative inexperience. For some guests, I worry that it is like their daughter or granddaughter asking them to follow house rules. Chris Haggerty, a staff member, explained to me that being firm and authoritative in resolving guest conflicts actually strengthens the trust in the staff, because resolutely defending the policies of the Haven translates into resolutely defending the rights and dignity of our guests. When a guest knows he or she can trust a staff member to be honest, direct and consistent, Haven staff note that the guest is more likely to engage with the staff and accept that engagement as a positive force in their life.

At the Haven, we strive to be accountable to one another. We must be resolutely accountable to the men, women, and children we serve. This accountability and trust strengthens the possibility of an open, inclusive community. The luxury of being the reacher in social outreach is that the people you serve depend greatly on your dedication. The Haven does not have any market competitors; we are the only day shelter in Charlottesville. It is still the only place to get a nutritious, free breakfast any day of the week. Our guests deserve to have a place they can trust will be able to provide respite and supportive community. We owe it to our guests that they can trust that our doors will be open every day and that volunteers and staff will show up and offer a caring hand. It is an honor to experience a deepening of relational ties that run thick with respect and compassion at the Haven.